Privacy Policy – supercasino

1Overview

supercasino operates the online gaming and sports betting platform at supercasino.live. As an operator serving players in the Philippines, we take the privacy of our users seriously and are committed to handling personal information responsibly and transparently.

This Privacy Policy applies to all personal data collected through the supercasino website, mobile platform, and any related communications. By registering an account and using the platform, you agree to the collection and use of your information as described in this policy.

2Data We Collect

When you register and use supercasino, we collect several categories of personal information. The specific data collected depends on how you interact with the platform.

Registration and account data

• Full name and date of birth
• Email address and mobile number
• Residential address in the Philippines
• Username and encrypted password

Identity verification (KYC) data

• Government-issued identification documents
• Proof of address documents
• Selfie or photo verification where required

Financial and transaction data

• Deposit and withdrawal records in PHP
• Payment method details such as GCash or Maya account references and bank account numbers used for transactions
• Transaction history and account balance records

Platform usage data

• Games played, bets placed, and results
• Login timestamps and session duration
• Device type, browser, and operating system
• IP address and general geographic location

3How We Use Your Data

The personal information we collect is used specifically to operate and improve the supercasino platform. We do not use your data for purposes unrelated to the services we provide.

4Sharing Your Data

supercasino does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information may be shared only in the following limited circumstances:

• Payment processors: Transaction data is shared with Philippine payment providers such as banks, GCash, and Maya solely to process deposits and withdrawals. These providers handle your data under their own privacy terms.
• KYC and identity verification services: Identity documents may be passed to third-party verification providers to confirm your identity as required during account setup.
• Game and platform technology providers: Technical partners who provide game software and platform infrastructure may have limited access to account and gameplay data necessary for service delivery.
• Legal and regulatory requirements: supercasino may disclose personal data when required to do so by law, or in response to a lawful request from an authority with jurisdiction over the platform.
• Fraud prevention: Where fraudulent activity is suspected, relevant data may be shared with fraud prevention organisations or law enforcement agencies.

All third parties with whom we share data are required to handle it securely and use it only for the specified purpose.

5Cookies and Tracking Technologies

supercasino uses cookies and similar technologies to make the platform function properly, remember your session, and understand how the platform is used. Cookies are small text files stored on your device when you visit the site.

• Essential cookies: Required for the platform to work. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery.
• Analytics cookies: Used to understand how players navigate the platform so we can improve the experience. Data collected is aggregated and does not identify individual users.
• Preference cookies: Remember your settings and choices on the platform, such as language or notification preferences.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain platform features, including logging in and accessing your account.

6Data Security

supercasino takes the security of your personal data seriously. The platform uses industry-standard security measures to protect your information from unauthorised access, disclosure, or misuse.

• SSL (Secure Socket Layer) encryption is applied to all data transmitted between your device and the platform.
• OTP (one-time password) authentication is used to verify logins and sensitive account actions.
• Access to personal data within supercasino is restricted to authorised personnel on a need-to-know basis.
• Payment information is handled through secure, tokenised payment systems and is not stored in plain text on our servers.
• Regular security reviews and monitoring are conducted to identify and address potential vulnerabilities.

7Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards, as required for legal, operational, or dispute resolution purposes. The specific retention period depends on the type of data:

• Account and identity data: Retained for the duration of your account and for a period after closure as required by applicable obligations.
• Transaction records: Financial records including deposits and withdrawals in PHP are retained for an extended period for audit and compliance purposes.
• Communication records: Support tickets and email correspondence are kept for a reasonable period to assist with follow-up queries.
• Analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be used to identify individual players.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised.

8Your Rights

As a registered player on supercasino, you have rights in relation to the personal data we hold about you. These include:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any of your personal details are inaccurate or out of date, you can ask us to correct them through your account settings or by contacting support.
• Deletion: You may request the deletion of your personal data. Note that some data must be retained for legal and compliance reasons even after account closure.
• Objection: You can object to certain uses of your data, such as receiving marketing communications. You can opt out of promotional emails through your account settings at any time.
• Data portability: Where technically feasible, you may request a copy of your data in a portable format.

To exercise any of these rights, contact the supercasino support team at [email protected]. We will respond to verified requests within a reasonable timeframe.

9Minors and Age Policy

supercasino is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account belongs to a minor, the account will be suspended immediately and any associated data will be handled in accordance with our Responsible Gaming and account closure procedures.

If you believe a minor has registered on the platform, please contact us immediately at [email protected] so we can take appropriate action.

10Policy Updates

supercasino may update this Privacy Policy from time to time to reflect changes to our practices, the services we offer, or applicable requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised.

We encourage you to review this policy periodically. Where changes are significant, we may also notify registered players through the platform or by email. Continued use of the platform after an updated policy takes effect constitutes acceptance of the revised terms.

11Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, the supercasino support team is available 24/7.

You can reach us by email at [email protected]. For general questions about the platform, the FAQ page covers many common topics. For account-specific queries, log in and use the in-platform support channel.